EXOSTRIDE
Support / 用户支持
如果您在账号、设备连接、运动记录或 APP 使用过程中遇到问题，请通过以下方式联系我们。
常见问题
无法找到或连接设备
确认设备已开机、靠近手机，并在 iPhone 设置中允许 EXOSTRIDE 使用蓝牙。若设备已被其他手机连接，请先断开原连接后重试。
锁屏后是否继续接收运动数据
在设备保持连接且蓝牙权限正常时，APP 会使用后台蓝牙维持必要的运动连接。iOS 系统仍可能根据设备状态调整后台执行。
如何删除账号
登录 APP 后进入“我的”，滚动到页面底部，选择“删除账号”。先阅读并确认删除后果，再输入当前账号和密码完成身份验证；验证通过后还需进行最后一次确认，随后才会正式删除。删除成功后旧登录凭证失效，无法律保留义务的关联数据将被删除或匿名化。
相机和相册权限用于什么
仅在您主动拍摄或选择头像时使用。您可以在 iPhone 设置中随时关闭权限。
Contact us if you need help with accounts, device connectivity, exercise records, or app usage.
Frequently Asked Questions
I cannot find or connect my device
Confirm that the device is powered on and close to your phone, and that Bluetooth permission is enabled for EXOSTRIDE. If another phone is connected, disconnect it before trying again.
Will exercise data continue while my phone is locked?
When the device remains connected and Bluetooth permission is available, the app uses background Bluetooth for necessary exercise connectivity. iOS may still manage background execution based on system conditions.
How do I delete my account?
Sign in, open Profile, scroll to the bottom, and choose Delete Account. Review and confirm the consequences, then enter your current account and password. After verification, complete one final confirmation before deletion begins. Once deletion succeeds, old credentials are invalidated and associated information not legally required to be retained is deleted or anonymized.
Why does the app request Camera and Photos access?
These permissions are used only when you choose to take or select a profile photo. You can disable them at any time in iPhone Settings.